Policing Pledge
What does the Policing Pledge mean to you?
The 'Policing Pledge' is a set of national standards which tells you the level of service you can expect to receive from your police force. It has been launched as part of the Governments Green Paper and came into effect on December 31st 2008.
In County Durham and Darlington a TEN-point blueprint pledging improved 'bread and butter' policing standards has been outlined by Chief Constable Jon Stoddart.
The new set of policing standards has been adopted by all police forces in England and Wales aimed at ensuring that the police service performs to nationally agreed standards in those areas which the public say matter most to them - such as police response times, being kept informed and having a visible police presence in local communities.
Durham Constabulary have pledged to:
- Answer 999 calls within ten seconds and arrive on the scene of immediate response incidents in urban or rural locations within set times.
- Answer non-emergency calls promptly and provide an estimated time of arrival.
- Ensure neighbourhood policing teams are visible and spend 80% of their time in their communities
- Keeping crime victims updated.
- Acknowledge any reported complaint within 24 hours.
- Treat the public fairly at all times with dignity and respect.
- Provide details of how and where to contact neighbourhood policing teams.
- Respond to every neighbourhood policing team message within 24 hours.
- Call regular public meetings on a monthly basis to agree priorities.
- Provide monthly updates on progress and on local crime issues and priorities.
Mr Peter Thompson, chairman of Durham Police Authority, said: "The policing pledge is a positive initiative that that will help to build greater public confidence in the police service. As a Police Authority we will do our utmost to ensure that the promises outlined within the pledge are delivered to the people of County Durham and Darlington."
Read more about Durham Constabulary's delivery of the National Policing Pledge.
Your Police, Your Say
The Policing Pledge is a critical part of building and maintaining public reassurance with the police service. It is our role, on behalf of you the residents of County Durham and Darlington, to ensure that Durham Constabulary lives up to the promises they have made to you as part of the Pledge.
We will fulfill this role through our ongoing monitoring, scrutiny and oversight of the Constabulary through the work of our Policing Pledge Scrutiny Panel which meets regularly with the Constabulary to assess progress and agree actions where required.
How can you contribute towards the scrutiny of the Policing Pledge?
Register your views on the pledge today!
Comment on our Issue of the Month.
We hold community events in your area throughout the year. Come along and tell us your views on the pledge.